Privacy and Confidentiality
Privacy is part of the care we provide.
What you share with Assiduous Counselling Hub stays between you and the Hub. Confidentiality is not a feature of our service. It is the ground it stands on.
Our privacy promise
What this means for you.
Clear boundaries make it easier to speak openly. These are the practical ways we protect the trust you place in the Hub.
- 01
Your sessions are private
What you discuss in counselling is held in confidence. We do not share your sessions or records with anyone outside the Hub without your consent, except in the rare cases where the law or a serious risk to safety requires it.
- 02
Only Hub staff can see your submission
When you send a message through this site, it is visible only to authorised Hub staff. No other client can see it, and there is no public way to read another person's request.
- 03
You can reach out anonymously
For sensitive matters, you do not have to give your name. A way to contact you back is all we ask, so that someone from the Hub can respond.
- 04
Your records are kept secure
We store your information carefully and limit access to the staff who are supporting you. We keep only what we need to help you well.
Begin on your terms
Share only what feels comfortable.
You can reach out without giving your name. A way to contact you back is all the Hub needs.